Frequently Asked Questions
What's the order process?
Once you've browsed our shop and selected an item to personalize, a few standard options will be available per item based on the item type. All orders come with a proof for you to review and approve before the base item is procured, personalized, and shipped. Additional notes can be added for special requests, as well.
Can I cancel an order?
Individual items in orders can be cancelled and refunded anytime before the item's proof has been approved. Once an item's proof has been approved, we can no longer cancel the item in question but we encourage you to reach out if there are any issues.
Are returns permitted?
Returns are not permitted due to the cost of procurement and permanent nature of item personalization. However, please reach out and we will do our best to work with you on a case-by-case basis; your satisfaction is highly important to us.
How long does it take?
You will receive a response to your order with 24 hours of placement in most cases unless extenuating circumstances apply. A proof will be designed for you and provided within 24-48 hours for your approval. Once your approval is received, your item(s) will be procured and an estimated shipping date will be set. Notifications will be sent to your email for each step of the process to keep you informed. Depending on the approval of the proof and procurement times, most orders can be shipped within a week. Please let us know as soon as possible if your order needs to be expedited and we can try to accommodate.
Doesn't Williams Sonoma already offer engraving?
Yes, and it's slightly more affordable than Blade & Maple but not available to all products they offer. For products which have personalization options available, most are limited to monograms with preset designs.
Blade & Maple offers full personalization, limited only by the working area and material of the product.
Product | Blade & Maple | Williams Sonoma |
|---|---|---|
Boards (Full Text) | Yes | Yes |
Boards (Graphics) | Yes | No |
Boards (Infill) | Yes | No |
Boards (Monogram) | Yes | Yes |
Glassware (Full Text) | Yes | No |
Glassware (Monogram) | Yes | No |
Knives (Full Text) | Yes | No |
Knives (Graphics) | Yes | No |
Knives (Monogram) | Yes | Yes |
Wine Tools (Full Text) | Yes | No |
Wine Tools (Monogram) | Yes | No |